After Epic Hack, Apple Suspends Over-the-Phone AppleID Password Resets | Gadget Lab | Wired.com

The point of recovery email is to prevent diversion. Over the phone resets should be abolished by these companies. Duh!

http://www.wired.com/gadgetlab/2012/08/apple-icloud-password-freeze/?utm_source=Contextly&utm_medium=RelatedLinks&utm_campaign=Interesting